Terms & Conditions
OpaSailing provides sailing tours and sailing school programmes. The scope and conditions of special activities, including team-building and multi-day programmes, are agreed separately in an individual offer.
Service provider
Nimbo, obrt za usluge u turizmu i turistička agencija, owned by Ozren Blažina, Mirka Jengića 18, Rijeka, Croatia; Croatian business identification number (OIB): 03158904683; email: info@opasailing.eu.
Enquiries and booking confirmation
An enquiry through the website, by phone, email or WhatsApp does not itself constitute a confirmed booking. A booking is confirmed by verbal or written agreement with OpaSailing on the service, date and price, taking the weather forecast and sailing safety into account. An agreed departure may subsequently be changed or cancelled if sea conditions do not permit safe sailing.
Prices and payment
Prices are quoted in euros. The price and inclusions of the chosen service are confirmed when arranging the booking. Payment is made by bank transfer. Sailing tours are paid for after the tour has taken place; sailing school fees are paid before the first training session. No online payments are processed on this website. Payment terms for special or individually arranged programmes are specified in the offer before booking confirmation. An invoice is issued in accordance with applicable law.
Weather and safety
Tours and training sessions take place only when the weather, sea conditions and other safety considerations permit safe operation. The skipper or instructor has final authority over departure, route changes, early return and cancellation. Routes and destinations are subject to change and cannot be guaranteed.
Cancellations and rescheduling
Guests may cancel a sailing tour free of charge. Please let us know as early as possible by phone, email or WhatsApp. OpaSailing may postpone or cancel a tour when weather or other safety conditions prevent sailing. We will try to arrange another date if that suits the guest. As sailing tours are paid for only after completion, there is no advance tour payment to refund if a tour is cancelled.
Sailing School Cancellations and Refunds
Sailing school fees must be paid by bank transfer before the first training session.
If a participant is unable to attend the sailing school due to exceptional and justified circumstances, such as a medical condition, and informs OpaSailing before the first training session begins, they are entitled to a refund of the amount paid.
Once the programme has started, fees are generally non-refundable. Training sessions cancelled due to unsuitable weather conditions will be rescheduled at no additional cost.
These terms do not affect the participant's statutory consumer rights.
Participation and minors
Guests must follow the safety instructions of the skipper or instructor and disclose any circumstances relevant to safe participation. Minors may join sailing tours only when accompanied by an adult. Conditions for minors joining sailing school programmes are agreed separately before enrolment.
Written consumer complaints
Consumers may submit a written complaint at the provider’s business premises, by post to Nimbo, Mirka Jengića 18, Rijeka, Croatia, or by email to info@opasailing.eu. We acknowledge receipt promptly in writing and provide a written response within 15 days of receipt, clearly stating whether we accept the complaint as justified. We retain a record of written complaints on a durable medium for one year from receipt. Information on how to submit complaints is also displayed at the business premises.
Dispute resolution
We aim to resolve any concerns directly and amicably. If a complaint remains unresolved, consumers may consider alternative dispute resolution through the competent consumer ADR bodies in Croatia. Further information is available through the Croatian Consumer Portal. This does not affect statutory rights to seek judicial remedies. Where legally required, our response to an unresolved complaint will provide additional information about the relevant ADR body and participation.
Statutory consumer rights
Nothing in these terms excludes or limits mandatory rights under Croatian consumer law. Statutory exceptions to the right of withdrawal from distance contracts may apply to leisure services provided on a specific date or during a specified period; this does not affect the free cancellation policy for sailing tours described above.